Terms and Conditions

Terms and Conditions

Terms and Conditions


By accessing and using website www.phantomdot.com, its mobile application, and m-site (hereinafter referred to as the “Platform”), you agree to be bound by the following terms and conditions contained and/or referenced herein or any additional terms and conditions set forth on this platform and all such terms shall be deemed accepted by you. If you do NOT agree to all these Terms of Use or Terms and Conditions, you should NOT use this platform.

If you do not agree to any additional specific terms which apply to particular Content (as defined below) or to particular transactions concluded through platform, then you should NOT use the part of the platform which contains such Content or through which such transactions may be concluded and you should not use such Content or conclude such transactions.

These Terms of Use may be amended by PhantomDot Automation LLP (collectively “PhantomDot, we, our, us”) at any time. Such amended Terms of Use shall be effective upon posting on this platform. Please check the Terms of Use published on this platform regularly to ensure that you are aware of all terms governing your use of this platform.


Membership Eligibility

Use of the platform is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the platform. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this platform only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. PhantomDot reserves the right to terminate your membership and refuse to provide you with access to the any platform if we discover that you are under the age of 18 years. The platform is not available to persons whose membership has been suspended or terminated by us for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the products on this platform are directed solely at those who access this platform from India. We make no representation that any products or services referred to in the materials on this platform are appropriate for use, or available outside India. Those who choose to access platform from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. PhantomDot will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of PhantomDot you agree to be bound by the Terms and Conditions.


Account and Registration Obligations

If you use our platform, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or PhantomDot has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, we have the right to indefinitely suspend or terminate or block access of your membership with us. You also agree to provide true, accurate, current and complete information about yourself as and when prompted by platform’s registration form (such information being the “Registration Data”). All the information which compulsorily needs to be filled are marked in asterisk (*) sign. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if we have reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to platform.


Pricing Information

While PhantomDot strives to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, we may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and we will have the right to modify the price of the product and contact you for further instructions using the e-mail address and/or contact number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that PhantomDot accepts your order the same shall be debited to your account (debit/credit card, UPI account, wallet or any other payment option) and duly notified to you by email that the payment has been processed. The payment may be processed prior to PhantomDot dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your account. We strive to provide you with the best prices possible. Prices and availability are subject to change without notice.


Account Details

You agree, understand and confirm that the account details (debit/credit card, Net Banking, UPI account or wallet banking) provided by you for availing of services on PhantomDot will be correct and accurate and you shall not use the account which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct account details to us. Further the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any online transaction/credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you. 


Fraudulent /Declined Transactions

We reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the platform fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the platform and any other unlawful acts or omissions in breach of these terms and conditions.


Electronic Communications

When you visit any of the platforms or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on platform. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Terms and conditions for Customer Support Chat

PhantomDot may suspend the chat service at any time without notice. PhantomDot or its executives are not responsible for any delay caused in attending to or replying to the queries via chat. Communication through chat would be stored by us for future reference; customer would not have the right to access this information at a later date. While chatting you may not put on any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information. The chat room will not be used for selling of any products or advising on business opportunity or any other form of solicitation. You may proceed further, and chat with our online customer care executive only if you agree to the above terms and condition.


You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by PhantomDot for redelivery shall be claimed from you. That you will use the services provided by us, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the platform and transacting on the platform. You will provide authentic and true information in all instances where such information is requested of you. PhantomDot reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), we have the right in its sole discretion to reject the registration and debar you from using the Services of PhantomDot.com and / or other affiliated platform without prior intimation whatsoever. That you are accessing the services available on this platform and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this platform. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.


You may not use the platform for any of the following purposes

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice. Gaining unauthorized access to other computer systems, interfering with any other person’s use or enjoyment of the platform, breaching any applicable laws, Interfering or disrupting networks or websites connected to the platform; making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner; PhantomDot reserves full right to take appropriate action against you, for violating the above mentioned rules and regulations.


Last Updated: 01st August 2022

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